As a result, the Conferencing Nodes will not communicate properly with the Management Node, causing calls to fail.Įnsure all virtual machines (i.e. If time is not properly synchronized between the Management Node and the host server, certificates issued by the Management Node may be invalidated by Conferencing Nodes within the same Pexip Infinity deployment. Pexip Infinity deployment and upgrading Symptomĭuring upgrade, one or more Conferencing Nodes are stuck with a status of 'waiting for calls to clear', but there are no active calls reported on the Management Node.Ī completed call has not cleared properly from the Conferencing Node.Ī Conferencing Node does not accept calls even though it is powered on and is contactable on the network. Software bug fixes will only be provided in either the current or the next major release of software. Technical support for software issues is available while under a valid support contract and running a Pexip Infinity version no more than 2 major software releases behind the current release. If you cannot find the information you require, contact your Pexip authorized support representative. For Microsoft Teams issues, see Troubleshooting Microsoft Teams and Pexip Infinity integrations.įor an up-to-date list of devices that are supported by Pexip Infinity, including any known issues, see Interoperability.For Skype for Business / Lync issues, see Troubleshooting and limitations with Skype for Business / Lync and Pexip Infinity.For issues with One-Touch Join meetings, see Troubleshooting One-Touch Join.For issues with scheduling Pexip Infinity meetings using Outlook, see Troubleshooting VMR Scheduling for Exchange.For LDAP-specific issues, see Troubleshooting LDAP server connections.

Additional, separate, help pages are available for other integration scenarios:

Cannot join skype meeting on mac